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作者：66文　来源：www.66wen.com　更新时间：2008年11月23日　编 辑：DB

内容摘要：Develop and implement service schedules,systems and procedures to assure delivery of quality,cost-efficient technical services.Quickly diagnose causes of systems failures and malfunctions to ensure highest operating efficiencies,reliability,and quality performance standards.Analyze client equipment and operations to determine servicing and supply needs.LICENSES AND CERTIFICATIONS　　CANDIDATE FOR CERTIFIED NETWARE ENGINEER/C.* CERTIFICATION IN MACINTOSH CPU.

mERCERINE.,Albany,NY

Plan,coordinate,andexecutehardware,softwareandnetworkinstallation,configuration,maintenance,troubleshootingandrepairoperationsforservicecontractclients.SpecializeinmaintainingIBMandMacPCs,andperipheralswithemphasisonnetworkingenvironments.

Developandimplementserviceschedules,systemsandprocedurestoassuredeliveryofquality,cost-efficienttechnicalservices.

Quicklydiagnosecausesofsystemsfailuresandmalfunctionstoensurehighestoperatingefficiencies,reliability,andqualityperformancestandards.

Respondimmediatelytoemergencysituationswithsensitivitytodeadlinesandcustomerneeds.

AssistnetworkengieerswothinstallationandtrobleshootingofAppleshareandNovellsystems.

Analyzeclientequipmentandoperationstodetermineservicingandsupplyneeds.

Monitorandmaintaincost-effectiveinventoriesofsupplies,toolsandmaterials.

Investigate,test,andimplementimprovementstoexistingprocedures.

Consistentlymanagetimeandmultipletaskstomeetdeadline,establishedobjectives,andqualityperformancestandards.

Fosterclearcommunicationsandmaintainexcellentstaffandclientworkingrelations.

1982-1988Managerofinformationsystems

KRITELASSOCIATES,INC.,Schnectady,NY

DirectedandsupervisedallMIS,relatedactivitiesforafinancialservicesfirmsupplyingcritical,timelyinformationtocorporateclientbase.AdminsteredDISTON'S2Novell2Xnetworks,maintainingpeakoperatingefficienclenandprovidingusertrainingforallhardwareandsoftwareapplications.Controlledbudgetcostsforpurchasingandoperations.

LICENSESANDCERTIFICATIONS

CANDIDATEFORCERTIFIEDNETWAREENGINEER/C.N.E.*CERTIFICATIONINMACINTOSHCPU.PRINTER,ANDPOWERBOOKREPAIR*CERTIFIEDINOKIDATA&EPSONLASERANDIMPACTPRINTERS*CERTIFICATIONINHEWLETTPACKARDLASERJETPRINTERS

TECHNICALEXPERTISE

Hardwareproficiencies:IBM:AT,XT,PS2*MACINTOSH*HP:II-IIISILASERPRINTERS,COLORPLOTTERS*OKIDATA*EPSON*DESTOCRSCANNERS*STORAGEDIMENSIONSE/OSCSIDRIVE.

Networks:APPLETALK*ETHERTALD*NOVELLNETWARE2X,3X*CABLING,NODESPERIPHERALS.

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